Web Hosting FAQ's

The following is a list of frequently asked questions from our web hosting customers about our web hosting services. If you have a question that is not addressed here, please email our Technical Support team at support@ukwebgurus.com

Q: Why does it show a 'Forbidden page' error when i try to log into my website?

A: The 'Forbidden page' error occurs when the page nameed 'index.html' has not been uploaded to the appropriate folder, or the extension is incorrect. For the webiste to be seen the main page of your site must be named 'index.html' and uploaded into the correct folder on the server.


Q: Where in my account do I put my web files?

A: Your web site files and folders will need to be uploaded into the 'web' folder in your hosting account so that they can be seen active on the Internet. The folder is seen when you arrive in your server package or account on connection via a FTP clientt. Your main page must be named 'index.html'.


Q: What are the steps required to create a MySql database for my site?

A: If you the account you have chosen does not come with Mysql then you can purchase it as an added extra through the normal shopping process or alternatively you can log in to your UK Web Gurus account (activated after first purchase) and add the product direct from your account. On order completion we will contact you and confirm the new details of your MySql database.

Q: Why can't I access my web site by it's IP address?

A: Our service is virtual shared hosting, meaning many sites share one ip address. Your site is resolved only by it's domain name and cannot be accessed in a browser by the ip address. You can, however, upload files to your account using the ip address we provide. You can only view your site after the nameservers for your domain name have been fully updated.

Q: What is a subdomain and how do I create one?

A: A subdomain is an extension of your primary domain, in the form subdomain.yourdomain.com. It acts as an independant site. For the subdomains, simply create a folder with the same name as the subdomain in your main directory. Then login to your control panel, click add subdomain. For the hostname use the full name of the subdomain site ...i.e. subdomain.yourdomain.com. For the path, use the folder you created ( /subdomain ) When you are done with the setup, send us a request to activate the subdomain by using the 'Create a Ticket' in our customer support section.

Q: Can I access my web site using Telnet?

A: We do not have Telnet access, but you can access your site in a very similar fashion using SSH....a more secure approach to telnet. You will need an SSH client application, using the same username and password as your control panel. We recommend a free SSH client called PUTTY, a quick search in any search engine will point you in the right direction.


Q: Why do I get a 'Page Cannot be Displayed' error when trying to access my web site?

A: This error occurs when the nameservers have not be updated for your domain name. If you already had your domain name when you ordered, you must login to the site where you registered the domain name and change the nameservers to the ones specified in your confirmation email. Even after you make these changes, it takes 24 to 48 hours for the changes to propagate across the Internet.

Q: How do I configure Outlook Express or similar mail editors to access my email accounts?

A: For the incoming POP3 and outgoing SMTP servers in Outlook, set both to mail.yourdomainname.com using your own domain name. For your admin user, the username in Outlook is simply the email address in full.

Q: Can I customize the 'From' field and/or add a signature to my email address?
A: Login to your webmail account using the webmail link: (yourdomainname.com/squirrelmail). Click on 'Options', then click 'Personal Information'. There you can set these values.