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99.9% uptime guarantee
Your website can be your main business so we understand the need for it
to remain LIVE 24 hrs a day 7 days a week, that is why we offer all our
customers 99.9% uptime guarantee.
Web-based control panel
You do not need to be a technical expert to manage your hosting account
with our user friendly control panel. You can manage your e-mail, Mysql
database, and view log statistics.
Backup power protection
In the event of power failure, your web site will keep running. Our datacenters
have backup diesel generators and battery backup just in case.
Nightly backup
Our servers are backed up every night. Our backup system offers peace
of mind to ensure that your data is not lost.
E-mail support
Our technical support team is prompt and helpful, we try to answer all
queries within 12 hrs depending on query volumes.
Webmail access
Each hosting account comes with web mail access, this is a system much
like Hotmail or Yahoo, as long as you can connect to the Internet from
any pc, anywhere in the world your email function will be at your finger
tips.
E-mail aliases
We give you complete control of each and every e-mail account created.
This gives you the options to add forwarding to any other email account,
auto responders. An autoresponder automatically replies to an incoming
e-mail. All hosting plans, have unlimited autoresponders. Typically they
are used for: to aknowledge you have recieved an e-mail from that person
or when you are away on vacation.and alias' to enable multiple e-mail
accounts being received by 1 account.
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Our Datacenters
Our servers operate from two state-of-the-art data centers in Houston,
Texas. Our facilities offer 100,000 square feet of web hosting space,
and each features redundant UPS, generator backup and smoke detection/fire
protection systems. Both locations are under 24/7 camera surveillance
and armed guard patrol.
Our servers are connected to the Internet through 14 Gigabit
Ethernet links from six separate backbone providers. As of May 2004, they
will be home to over 20,000 Windows and Linux web servers, which makes
our business partners the world's largest dedicated web hosting provider.
24/7 system and security monitoring
The Datacentre is secure. The front door must be opened by security guards
who are on duty 24/7/365. Movement throughout the facility must be escorted
at ALL times. There is no other entry door into the facility
with the exception of the loading door which is protected by a roll down
door and may only be operated with a security officer present.
Anti-spam protection
Our systems run with Spam Assassin which blocks 80-95% of all spam to
your e-mail account, while delivering as much valid e-mails as possible.
Don't let spam take time out of reading your e-mails.
Comprehensive help desk
Our help desk includes many comprehensive faq's and online support ticketing
system.
POP3 and IMAP support
With POP3 and IMAP support, our servers work with all of the popular E-mail
clients including: MS Outlook, MS Outlook Express, Netscape, Eduora, and
Macintosh Entourage. Additionally, we offer SSL POP and IMAP.
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